Welcome to Tropical Chevrolet Your Chevrolet Dealer in Miami Shores, FL

Extremely Disappointed – Unprofessional Service and Misleading Information at Tropical Chevrolet I am extremely disappointed and frustrated with my experience at Tropical Chevrolet. Last Saturday, October 17, 2026, I brought my 2024 Chevrolet Traverse to the service department because of a serious coolant loss issue. The vehicle was losing an entire reservoir of antifreeze within approximately one week, indicating a possible significant leak. We dropped off the vehicle at 8:30 AM, but according to the SMS service updates, the vehicle was not brought in for inspection until approximately 12:00 PM. By around 1:30 PM, we were informed that the vehicle was ready. The only explanation provided was that there had been a coolant leak and that it had supposedly been repaired. No detailed explanation was given about what caused the problem or exactly what was done to fix it. However, what they DID spend considerable time and effort emphasizing was that I needed to pay $2,379.60 for additional services, including replacing supposedly worn brake pads and rotors, along with other recommended repairs. Instead of providing clear information and reassurance about the serious issue that actually brought me to the dealership, I felt pressured to spend thousands of dollars on services I had not requested. And here is the most unacceptable part: Today, October 22, we checked the coolant reservoir, and it was COMPLETELY EMPTY AGAIN. Not a single drop of coolant remained! So what exactly was repaired? How could the vehicle be returned to me as supposedly fixed when the same serious problem is still happening? I feel deceived, taken advantage of, and completely misled by a service department that claims to be professional. In my experience, they seemed more interested in selling expensive additional services than ensuring that the original problem was properly resolved. This is not just about wasting my time. It is about honesty, professionalism, customer safety, and trust. Returning a vehicle to a customer with an unresolved coolant loss issue can potentially lead to serious engine damage. Now, tomorrow, I have to take my vehicle to ANOTHER Chevrolet dealership, hoping to finally receive an accurate diagnosis, an actual repair, and honest treatment. I trusted Tropical Chevrolet to fix my vehicle, not to waste my time, pressure me into spending thousands of dollars, and send me home with what appears to be the exact same problem. I am extremely disappointed, and based on this experience, I cannot recommend their service department. Customers deserve honesty, transparency, and repairs they can actually trust.

Mr. Robenson Jeannot & Mr. Frank from fiance were a super team. We (my mom & I) are pleased with our service and purchase. The customer service from both gentlemen were wonderful. They were patient, kind and knowledgeable. Stephanie in insurance was nice and helpful. Overall we are pleased. We purchased a 2026 Chevrolet Equinox- Platinum color. I was seeking space, leg room, fuel efficient, compartment spacing, and technology- Jamie

I have really good experience with the salesman and the financial services that's why I'll give it to tropical Chevrolet five stars

Eddie and Brody are amazing, but so is Ron, Caterine and all the other that helped us, thank you very much 😀

Roussel is the best! He made the entire process incredibly smooth and stress-free. I really appreciated his professionalism, clear communication, and the fact that he went above and beyond to make sure everything was perfect with my new vehicle. He stayed extra late to make sure everything was finalized and that I was completely taken care of. I really appreciate the dedication and the top-notch service at Tropical Chevrolet. Highly recommend working with him!

Great service every time I go Randy and Yessenia are great with customer service really appreciate the time they took to help me with my issue.

Run far away from this place! Lies on top of lies! It starts with Ron but what can you expect if the GM lies to you. The rest will be worse! God bless them though!

Muy bien atendido por Rousell,muy profesional este vendedor ,recomiendo este dealer muy buena atención

They lie and try to trick you to come in but play auction with you & another buyer

No good experiense the are piranas and liar before you sing any document make shurw you review evriting they put e tra charges w out your consern terrible experience

Randy was amazing. Made me feel heard and was very helpful with my situation. Worked very efficiently!

⭐ ⭐ 2-Star Review: Dishonest Pricing Tactics-- Buyer Beware After receiving a quote from this dealership, it became crystal clear how they operate. They advertise vehicles online with massive discounts; in my case, over $7,000 off MSRP, to appear competitive and draw interest. But, once you engage with them, they load the quote with over $6,000 in inflated, questionable fees and “optional” add-ons that were never disclosed upfront. Here’s what they tried to sneak in: $1,390 for “Paint Protection” – likely a cheap spray or sealant that costs them next to nothing and offers little long-term benefit. $1,390 for “Fabric Protection” – something like Scotchgard, which can be bought for under $20. That’s $2,780 total for basic protections that would cost under $100 to apply yourself, and probably aren't even top-tier products. $1,390 for a “Voltswitch GPS” – a GPS tracker most customers don’t request, typically worth around $100. $395 for wheel locks – a $40 accessory available anywhere. $979 for a “Pre-Delivery Service Fee” – essentially charging for vehicle prep already paid for by the manufacturer. $497.50 for an “Electronic Filing Fee” – an absurd fee for DMV paperwork that most dealers charge a fraction of. In total, that’s over $6,000 in padded costs. This completely erased the advertised "$7,000 discount." This is a TEXTBOOK bait-and-switch tactic: lure you in with an attractive price, then make up the difference with overpriced, unnecessary extras. When I pushed back, they claimed, “You’re still getting $7,000 off MSRP.” But that’s just smoke and mirrors. I was actually being charged that money back under different names. that is called deception. Worse, I was ready to pay cash, no financing, no trade; just a straightforward, simple transaction. The listing price looked great, but when I asked for confirmation over the phone before driving from Palm Beach to Miami, they refused to discuss anything unless I came in. Eventually, they sent a quote filled with all the above junk fees (none of which were mentioned in the listing.) If they’re this deceptive with a cash buyer, imagine what goes on in their service department! Upselling, inflated repairs, unnecessary charges? This is exactly the kind of behavior that gives car dealerships a bad name. It’s misleading, unethical, and a complete waste of time. If you're still considering buying here, demand an itemized quote upfront, scrutinize every charge, and be prepared to walk away. Better yet, buy from a dealer that doesn’t rely on deception to close a sale. They're out there.

Sales agent Rudy was great. He was so helpful and took his time to find a deal I was comfortable with.

Excelente servicio al cliente y muy agradecido con Rom , Enzo y Rey que nos ayudaron en todo momento y nos fuimos súper contentos con nuestra compra , increíble el confort de los autos .

Personal muy atenta y profesional. Alain, el manager; rayhon, el financista y Roman, el vendedor permitieron que la compra sea un éxito! Pronto voy por el segundo carro con ustedes!!